|Frequently asked questions|
Q. Explain your licensing and insurance coverage?
A. IWI is licensed by the states of Massachusetts and Connecticut, along with the city of Pawtucket, RI. Massachusetts and Connecticut issue agency licensing through the department of state police. Rhode Island issues licenses through the individual city and towns. All employees of IWI are covered by these licenses. Regarding insurance, IWI carries Workers Compensation, General Liability, Errors and Omissions along with Auto Insurance. Certificates of insurance are available upon request.
Q: Who conducts the investigation?
A: All investigators employed by IWI are full-time employees, covered by our licenses and insurance. Depending on the nature of the investigation as well as its location, a determination is then made as to which investigator best suits the assignment.
Q: When can we expect an update/results?
A: Depending on the nature of the investigation, we are usually able to provide a client with an update within 5- 10 business days, or as the assignment warrants. Rush assignments are accepted; and a time-frame will be discussed and approved by both parties upon acknowledgement.
Q: How do we obtain information, where does it come from?
A: During the course of an investigation public record research is usually conducted along with database research, which is developed from a number of sources, all of which are legal. At times, in person interviews are also conducted, when required and approved beforehand. No illegal methods are utilized. All information obtained is conducted under legal guidelines. Please remember, we will not allow our licenses and business to be jeopardized by conducting investigations in an illegal manner.
Q: Can we locate old girl/boyfriends, relatives, etc.?
A: Over the years, a number of new federal and state laws have come in to existence, which has limited our ability to provide information to our clients. As a licensed agency, we are considered a permitted user of information; however, the majority of our domestic clients are not, which is why we inform potential clients that personal information obtained during an investigation can be provided to their attorney.
Q: How long do we retain our files/video/photos/etc.?
A: Since our inception in 1994, we have retained all our original case files along with photos, videos, documents, etc. Should the need for copies of these items arise, they are available upon receipt of your request.
Q: Are credit cards accepted?
A: No, we do not accept credit cards.